Return & Refund Policy

Effective Date: July, 2026

At ONFICO, customer satisfaction is our priority. We are committed to providing quality products and a positive shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below to understand your options and the conditions that apply.

By placing an order with ONFICO, you acknowledge and agree to the terms outlined in this policy.

1. 14-Day Return Guarantee

We offer a 14-day return guarantee on eligible items.

To qualify for a return, you must contact us and initiate your return request within 14 calendar days of the delivery date shown by the shipping carrier.

Requests submitted after the 14-day return period may not be eligible for approval.

2. Return Eligibility

To be eligible for a return, all of the following conditions must be met:

• The item must be in brand-new, unused, unworn, and unwashed condition.
• All original tags, labels, accessories, and packaging must be included whenever applicable.
• The item must show no signs of wear, damage, alteration, stains, odors, or misuse.
• Proof of purchase or your order number must be provided.

Returns that do not meet these conditions may be rejected.

3. Items That Are Not Eligible for Return

For hygiene, safety, or product-specific reasons, certain items may not qualify for returns.

Examples include, but are not limited to:

• Items marked as Final Sale or Non-Returnable
• Gift cards
• Personalized or custom-made products
• Products damaged due to misuse, improper care, or normal wear and tear

If a product is identified as non-returnable on its product page, it cannot be returned unless it arrives damaged, defective, or incorrect.

4. Damaged, Defective, or Incorrect Orders

If your order arrives:

• Damaged during shipping,
• Defective,
• Missing parts,
• Or you receive the wrong item,

please contact us immediately at contact@onfico.com.

To help us resolve your claim as quickly as possible, include:

• Your order number
• A description of the issue
• Clear photographs
• A short video showing the problem (when applicable)

No Return Required in Most Cases

For damaged, defective, or incorrect items, we generally do not require you to return the product.

Once our team reviews and approves your claim, we may offer one of the following solutions:

• A replacement item
• A full or partial refund
• Store credit
• Another reasonable resolution based on the specific situation

Additional information may be requested before a final decision is made.

5. Exchanges

We are happy to offer exchanges for eligible products.

Exchange requests are subject to:

• Product availability
• Size or color availability
• Approval after inspection (when applicable)

If the requested replacement is unavailable, we may offer:

• Store credit, or
• A refund to the original payment method, when applicable.

6. Refund Process

Once your return or claim has been reviewed and approved, your refund will be processed using the same payment method used for the original purchase.

Depending on your bank, credit card provider, or payment processor, it may take several business days before the refund appears in your account.

Please note that payment processing times are outside ONFICO's control.

7. Out-of-Stock Items

Although we make every effort to maintain accurate inventory, inventory discrepancies can occasionally occur.

Single-Item Orders

If the item you ordered becomes unavailable before shipment, we will issue a full refund to your original payment method.

Multiple-Item or Bulk Orders

If your order contains multiple products and one or more items become unavailable:

• We will ship all available items without unnecessary delay.
• The unavailable item(s) will not hold up the rest of your order.
• Store credit will be issued for the unavailable item(s), allowing you to place another order at your convenience.

We appreciate your understanding, as inventory changes can occasionally occur despite our best efforts.

8. Return Shipping

If your return is approved for an eligible standard return, additional return instructions will be provided by our customer support team.

Please do not return any items without receiving authorization from ONFICO first.

Unauthorized returns may experience delays or may not qualify for a refund.

9. Situations Beyond Our Control

At ONFICO, we work hard to provide accurate inventory, timely shipping, and quality products.

However, certain situations may occur that are beyond our reasonable control, including but not limited to:

• Inventory discrepancies
• Manufacturer shortages
• Shipping carrier delays
• Customs inspections
• Severe weather
• Technical system errors

When these situations arise, we are committed to communicating openly with our customers and providing the fairest solution possible.

10. Contact Us

If you have any questions regarding returns, refunds, exchanges, or an existing order, our customer support team is happy to assist you.

Email: contact@onfico.com

Website: www.onfico.com

We appreciate your trust in ONFICO and thank you for shopping with us.