Shipping Policy

Effective Date: July, 2026

Welcome to ONFICO.

At ONFICO, we are committed to providing a fast, reliable, and transparent shipping experience for customers around the world. We understand that timely delivery is an important part of your shopping experience, and we work diligently to process, package, and dispatch every order as efficiently as possible.

This Shipping Policy explains how we process orders, estimated shipping timeframes, domestic and international shipping procedures, customs responsibilities, and other important information relating to the delivery of your order.

By placing an order with ONFICO, you acknowledge that you have read, understood, and agree to this Shipping Policy.

1. Shipping Coverage

ONFICO proudly offers worldwide shipping.

We deliver to customers across the United States and to most countries and regions worldwide. We continually expand our shipping network by working with trusted domestic and international logistics partners.

Shipping availability may occasionally be limited due to:

• Government regulations
• International sanctions
• Carrier service restrictions
• Remote delivery locations
• Natural disasters
• Political instability
• Other logistical limitations beyond our reasonable control

If we are unable to ship to your location, we will notify you promptly and provide an appropriate resolution.

2. Order Processing

After your payment has been successfully authorized and verified, your order enters our fulfillment process.

Most orders are processed and dispatched within 1–3 business days.

Business days are Monday through Friday, excluding weekends and public holidays.

Order processing includes:

• Payment verification
• Fraud prevention screening
• Inventory confirmation
• Quality inspection
• Secure packaging
• Shipping documentation
• Carrier pickup preparation

During promotional events, holiday seasons, product launches, or periods of unusually high order volume, processing times may be slightly extended.

Although we make every effort to dispatch orders as quickly as possible, processing times are estimates and are not guaranteed.

3. United States Orders

We are committed to providing fast and efficient service to customers throughout the United States.

Most U.S. orders are processed and shipped within 1–2 business days, although processing times may vary depending on order volume, holidays, inventory verification, or additional security reviews.

For most shipments within the United States, customers are not required to pay customs duties or import fees, allowing for a smoother delivery experience.

In some cases, payment verification or fraud prevention checks may be required before shipment. These security measures help protect both our customers and ONFICO and may occasionally extend processing times.

Once your package has been shipped, delivery time depends on the shipping carrier and local delivery conditions. While we strive to ensure fast delivery, delays caused by weather, carrier operations, or other unforeseen circumstances are beyond our control.

4. Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email.

Where available, your confirmation will include:

• Shipment confirmation
• Tracking number
• Carrier information
• Shipment status updates

Please allow up to 48 hours for tracking information to become active after the carrier receives your package.

5. Estimated Delivery Times

Delivery time begins after your order has been shipped, not when the order is placed.

Estimated delivery depends on several factors, including:

• Destination country or region
• Shipping method selected
• Carrier operations
• Customs clearance procedures
• Local postal services
• Weather conditions
• Public holidays
• Transportation disruptions

Delivery estimates are provided for informational purposes only and should not be interpreted as guaranteed delivery dates.

Although many shipments arrive sooner than expected, occasional delays may occur due to circumstances outside ONFICO's control.

6. International Shipping

ONFICO proudly serves customers around the world.

International shipments may travel through multiple logistics providers before reaching their final destination.

Depending on your country, your shipment may undergo:

• Export processing
• International transportation
• Customs inspection
• Import clearance
• Transfer to a local delivery carrier

Customs processing times vary by country and are determined solely by local customs authorities.

7. Customs Duties, Taxes & Import Charges

International shipments may be subject to:

• Customs duties
• Import taxes
• VAT
• GST
• Brokerage fees
• Customs clearance fees
• Government-imposed import charges
• Other applicable fees required by your country's customs authorities

Unless specifically stated otherwise, these charges are not included in your purchase price or shipping fees.

The customer is solely responsible for paying all applicable customs duties, import taxes, brokerage fees, VAT, GST, customs clearance fees, and any other government-imposed charges associated with the importation of their order.

Because customs regulations vary between countries, ONFICO cannot estimate or predict these charges.

We encourage international customers to contact their local customs office before placing an order if they have questions regarding potential import costs.

8. Duty-Free Shipping for Eligible International Bulk Orders

Customers placing large international or bulk orders may qualify for duty-free shipping options, depending on:

• Destination country
• Order value
• Product category
• Shipping method
• Carrier availability
• Applicable customs regulations

Customers must contact ONFICO Customer Support before placing a qualifying international bulk order so we can review available shipping options.

If a bulk or heavy international order is placed without prior approval, the order will be shipped using our standard international shipping methods, and the customer will remain responsible for any customs duties, import taxes, brokerage fees, or other import-related charges that may apply.

Duty-free shipping is offered only when available and cannot be guaranteed for every destination.

9. Refused Shipments & Customs Fees

If an international shipment is refused, abandoned, or returned because customs duties, taxes, brokerage fees, or other import charges were not paid, ONFICO shall not be responsible for:

• Customs penalties
• Storage fees
• Return shipping costs
• Carrier administrative fees
• Customs processing fees
• Package abandonment
• Package destruction by customs authorities
• Any other non-recoverable expenses

If a refund is applicable, ONFICO reserves the right to deduct all non-refundable shipping expenses, return shipping charges, customs fees, storage fees, carrier charges, and any other costs incurred before issuing the refund.

If the shipment cannot be returned because it has been abandoned, confiscated, or destroyed by customs authorities, no refund may be available.

10. Shipping Delays

Although ONFICO strives to ship every order promptly, certain delays may occur due to circumstances beyond our reasonable control.

Examples include:

• Customs inspections
• Customs clearance delays
• Severe weather
• Transportation disruptions
• Airline cargo delays
• Port congestion
• Public holidays
• Carrier operational issues
• Labor strikes
• Natural disasters
• Government actions
• Global supply chain disruptions
• Technical system failures
• High seasonal shipping volumes
• Other unforeseen events

Such delays do not constitute a breach of our shipping obligations.

11. Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete, accurate, and current shipping information during checkout.

ONFICO is not responsible for delays, failed deliveries, lost shipments, returned packages, or additional shipping costs resulting from inaccurate or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us immediately.

While we will make every reasonable effort to update your shipping information before dispatch, we cannot guarantee modifications once order processing has begun.

12. Undeliverable Packages

Packages may be returned or deemed undeliverable for reasons including:

• Incorrect shipping address
• Failed delivery attempts
• Refusal to pay customs charges
• Failure to collect the package
• Carrier inability to access the delivery location

If a package is returned to ONFICO, additional shipping charges may apply before reshipment can be arranged.

13. Lost Packages

If you believe your shipment has been lost during transit, please contact our Customer Support team as soon as possible.

We will work directly with the shipping carrier to investigate the shipment.

Carrier investigations may require additional time before a replacement, store credit, or refund decision can be made.

14. Our Commitment

Customer satisfaction is one of our highest priorities.

Every order is carefully verified, inspected, securely packaged, and prepared for shipment before leaving our fulfillment facility.

Although certain aspects of shipping—such as customs procedures, carrier operations, transportation networks, and weather conditions—are beyond our direct control, ONFICO is committed to:

• Fast order processing
• Secure packaging
• Reliable worldwide shipping
• Transparent communication
• Responsive customer support
• Fair and reasonable resolutions whenever shipping-related issues arise

We continuously work to improve our fulfillment process so our customers receive their orders as quickly and efficiently as possible.

15. Contact Us

If you have any questions regarding shipping, delivery, customs, tracking information, or international bulk orders, our Customer Support team is happy to assist.

Email: contact@onfico.com

Website: www.onfico.com

Thank you for choosing ONFICO. We sincerely appreciate your trust and look forward to providing you with exceptional products, reliable worldwide shipping, and outstanding customer service.